After viewing the video, which contains a proposal for an inclusive design type, three important principles, also mentioned by Microsoft, were perceptible:

1. Recognize exclusion;
2. Learning with diversity;
3. Resolve for one, expand for many.

These principles are reflected in a whole search for the creation of experiences where there is room for individualism (often not possible to scale), as is the case with the device used by the seamstress, where, through it, it was possible to go beyond the barriers (the friend now has to be at home because she is married) and understand her motivation, seeing the world through her experience / perspective.

The importance of the human dimension lies in the fact that experiences are rooted in interaction with people and objects around them: technology needs to adapt to the person and not vice versa.

If experiences are well done / created, they will enable increased access, reduced friction, and give more emotional context (such as the integrated translator in Skype that has allowed several students from different countries to communicate with each other, perceive a little more other culture, etc.).

Some of my favorite quotes:

“Make a design for just one person of our choosing”

“Inclusive design is about considering the full range of human diversity”

“You’re designing a diversity of things so everybody finds something to do in that place”

“It’s not about making machines smarter so that they adapt to the individual, but making the individuals smarter so they have a choice as to what works best for them”

“You involve the public right from the beginning, you don’t have a design before you walk into the public”